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    Thurell Travel Agency
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Frequently Asked Questions
šŸ’¬ How does the planning process work?

Once you fill out the quote form or schedule a consultation, I’ll gather your travel preferences and create a personalized itinerary or quote. You’ll be able to review everything, request changes, and move forward when ready.

ā± When will I receive my quote?

Turnaround time can vary depending on the type of trip. I’ll always let you know what to expect, but in most cases, you’ll receive your personalized quote within 48 hours—sometimes even sooner if everything is ready to go!

šŸ’µ Do you charge planning fees?

Some trips may include a small, non-refundable planning fee—especially for flight-only bookings, complex trips, or large groups. If a fee applies, I’ll always let you know upfront.

🧾 What’s included in my quote?

Quotes include accommodations, flights, transfers, excursions, or add-ons you’ve requested. I’ll also note anything not included—like airline baggage fees, gratuities, or travel protection—so there are no surprises.

šŸ›” Do you offer travel protection?

Yes! I can include travel protection options with your quote. This is highly recommended to protect your investment in case of cancellation, delays, or other unforeseen events.

šŸ’³ Can I make payments?

Yes! Many packages allow you to reserve your trip with a deposit and pay over time. I also work with FlexPay, which lets you break payments into manageable installments with no hidden fees.

šŸ“± How do I view my itinerary?

You’ll receive your itinerary by email and can view it online or through the free Trip Plans app for easy access on the go. If you'd prefer a printed copy mailed to you, I’m happy to provide one for a small fee.

šŸ’¬ Can I chat with you through the app?

Yes! The Trip Plans app allows you to message me directly for questions or updates while you’re planning and even while you're traveling.

🌓 What kinds of travel and services can you help with?

I book all types of travel—from all-inclusive resorts, cruises, theme park vacations, and guided tours to flights, hotels, and full vacation packages. I also specialize in group travel, honeymoons, and destination weddings.

Just looking for tickets or a fun activity? I can help with one-off bookings too—concerts, shows, transfers, and more—even if you’re not planning a full vacation with me.

šŸ‘Øā€šŸ‘©ā€šŸ‘§ā€šŸ‘¦ Do you help with group travel?

Absolutely! I assist with family getaways, destination weddings, group cruises, and more. I can help coordinate payments, communication, and logistics to keep everything smooth and simple.

šŸ“² How do I contact you?

You can contact me directly anytime through phone, text, email, or schedule a free consultation to chat through your trip ideas in more detail.


 

šŸ” Is my information secure?

Yes. Your personal and payment information is stored securely using industry-standard protections. I use platforms that are PCI compliant and designed to keep your data safe and confidential.

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